baji official Privacy Policy

1. Introduction and Scope

baji official takes the privacy of its platform users very seriously. This Privacy Policy ("Policy") sets out what information is collected when you use the baji official website, mobile application, and related services, how that information is processed, and under what circumstances it may be shared with others.

This Policy applies to all users in Bangladesh who have registered or intend to register for baji official's services. By accessing the platform or creating an account, you agree to the terms of this Policy. Reading our Terms and Conditions will also clarify the other obligations of the service alongside this Policy.

This Policy may be updated at any time. In the case of significant changes, a notification will be sent to your registered email or clearly announced on the platform.

2. Types of Information Collected

2.1 Information Provided at Registration

When creating an account on baji official, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification

2.2 Transaction and Payment Information

When using bKash, Nagad, Rocket, or Upay during deposit and withdrawal processes, the relevant mobile wallet number and transaction records are collected. This information is used solely to confirm transactions.

2.3 Automatically Collected Usage Information

Certain technical information is collected automatically while using the platform:

• IP address and device identifier
• Browser type and operating system
• Pages visited and time spent on the platform
• Game play history and betting activity

2.4 Support Communication Information

When you contact the support team via live chat or email, the content of that conversation is recorded so that better support can be provided in the future.

3. Purposes of Using Information

baji official uses the collected information for the following purposes:

3.1 Service Operation

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing gaming and betting services and recording results
• Properly delivering bonuses, rewards, and VIP benefits

3.2 Security and Identity Verification

Information is analyzed to detect fraudulent activity and prevent unauthorized access. This process also helps prevent the creation of multiple accounts and bonus abuse.

3.3 Communication and Support

Transaction confirmation messages, important account notifications, and relevant promotional information may be sent to your registered mobile number or email.

3.4 Service Improvement

Analytical data is used to improve the user experience, plan new features, and evaluate platform performance.

4. Data Storage and Retention

Your personal information is retained only for as long as it is needed to provide the service or to meet legal obligations. Even after an account is closed, some information may be kept for a specified period for the following reasons:

• To maintain an audit trail of financial transactions
• To handle dispute resolution or legal claims
• To assist with fraud investigations

Once the retention period ends, or upon your request, information is deleted securely and permanently, where no legal obligation applies.

5. Disclosure of Information and Third Parties

baji official generally does not share your information with third parties. However, information may be disclosed in the following circumstances:

5.1 Service Partners

Organizations that assist with payment processing, identity verification, technology infrastructure, and fraud prevention may receive limited and controlled access to certain information. These partners are contractually bound to maintain the confidentiality of the data.

5.2 Legal Obligations

Information may be disclosed as part of a court order, government directive, or legal process. In such cases, only relevant information is provided and, where possible, an attempt is made to notify you in advance.

5.3 Business Restructuring

In the event of a merger or transfer of baji official's business, information may pass to the new ownership, but the terms of this Policy will continue to apply.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the baji official website and app. These are mainly of three types:

6.1 Essential Cookies

These cookies are used to keep login sessions active, manage security tokens, and ensure the basic functionality of the platform. Without them, the service does not work properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which sections of the platform are being used, where issues arise, and how users are navigating. This information is in aggregated form and does not identify any individual user.

6.3 Preference Cookies

These cookies are used to remember language selection and display preferences. Cookies can be controlled from browser settings, but disabling certain cookies may cause some parts of the service to not work properly.

7. Data Security Measures

baji official follows industry-standard technologies and processes to protect your information:

• SSL Encryption: All communications on the website and app are protected through 256-bit SSL encryption.
• Password Encryption: Passwords are never stored in plain form; strong hashing algorithms are used.
• OTP Verification: OTP verification is mandatory for sensitive actions such as withdrawals or password changes.
• Server Security: Modern firewalls, intrusion detection, and regular security audits are conducted at the data center.
• Access Control: Only authorized staff can access specific information, and every access is logged.

However, no system on the internet is 100% secure. Therefore, it is important to keep your password confidential and to notify our support team immediately if you notice any suspicious activity.

8. Information of Minors

All services of baji official are for persons aged 21 or older only. Personal information of minors is not knowingly collected.

An age verification process is followed at the time of registration. If a person creates an account with false information and it is later found that they are under 21, the account will be closed immediately and the collected information will be deleted.

For more information on responsible protection, detailed guidelines are available on our Responsible Gaming page.

9. User Rights

As a user of the baji official platform, you have certain important rights over your own information:

9.1 Right to Know

You may request to know what information has been collected about you and how it is being used. Sending this request via live chat or email will receive a response within the designated time.

9.2 Right to Correction

If there is incorrect or outdated information in your account, you may request a correction. Information will be updated subject to identity verification.

9.3 Right to Deletion

If you apply to close your account and there is no legal obligation, your personal information will be securely deleted. However, financial transaction records may be retained for the legally specified period.

9.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or newsletters, you can unsubscribe from account settings or directly through the support team. Important transaction notifications (such as OTP, withdrawal confirmation) are not covered by this.

Further answers to questions about these rights can be found on our FAQ page.

10. Policy Changes

baji official reserves the right to change or amend this Privacy Policy as needed. For any significant changes:

• A notification will be sent to your registered email at least 7 days before the change
• It will be clearly announced on the main page of the website
• An archived copy of the previous policy will be provided upon request

If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. Therefore, it is recommended to visit this page regularly.

11. Contact

If you have any questions or concerns about this Privacy Policy, please contact the baji official support team. We provide service in both Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Click the chat icon in the bottom right corner of any page on the platform — you will receive immediate support
• Email: [email protected]

For privacy-related requests, writing "Privacy Request" in the subject line will allow faster processing.